Terms and conditions
for Providing Services in the Areas of Consulting, Courses, Training, Seminars, Coaching, and Team Buildings.
Article I. Definitions
The operator of the website www.koucingvpohybe.sk (referred to as “Step by Step Coaching”) is Natália Tíziková - Step by Step Coaching, ID number: 54583951, VAT number: 1128156623, with its registered office at Košice-Západ, Trnavská 1946/45, 04011.
The seller is Natália Tíziková - Step by Step Coaching, ID number: 54583951, VAT number: 1128156623, with its registered office at Košice-Západ, Trnavská 1946/45, 04011.
The supplier of goods and services offered on the website www.koucingvpohybe.sk is Natália Tíziková - Step by Step Coaching, ID number: 54583951, VAT number: 1128156623, with its registered office at Košice-Západ, Trnavská 1946/45, 04011.
The buyer, or the one placing the order, is any visitor who places an order or registers via the website www.koucingvpohybe.sk. The goods or services are all the products published on the website www.koucingvpohybe.sk.
An order is created by confirming the ordering process on the website www.koucingvpohybe.sk by selecting goods or services by the buyer, including the complete filling out of the order form. The buyer fully acknowledges electronic communication, especially via the website www.koucingvpohybe.sk, email communication, and telephone communication.
Article II. Information about the concluded contract, subject of the contract, and business conditions
The subject of the purchase contract is the provision of personal meetings in the form of coaching conversations, mentoring sessions, training, courses, or workshops in the field of business, personal development, mental preparation for athletes, and the development of soft skills for a fee.
By concluding the purchase contract, the buyer confirms that they have read and agreed with these terms and conditions.
The seller confirms that they will provide a personal or online meeting for coaching, mentoring, or lecturing in the agreed area. These terms and conditions are presented to the buyer before the order is made, and the buyer has the opportunity to familiarize themselves with them.
These terms and conditions form an inseparable part of the concluded contract.
The contract is in the Slovak language, but if necessary, it can also be concluded in another language understandable to both parties. Information about the technical steps leading to the conclusion of the contract is evident from the ordering process, and the buyer has the opportunity to review and correct the order before submission.
Article III. Price
I am not a VAT payer.
All prices listed for goods or services are final. The seller is bound by the price listed on the website www.koucingvpohybe.sk at the time of purchase.
Article IV. Order
An order is created by confirming the ordering process on the website www.koucingvpohybe.sk by selecting services by the buyer, including the complete filling out of the order form. For the proper processing of the order, it is necessary to fill in the required data in the order and select the payment method for the ordered service.
By sending the order, the buyer agrees with the price of the ordered services, and the order becomes binding for the buyer. The buyer agrees that they have the right to cancel the order within 24 hours and agrees to waive the possibility of withdrawal from the contract after 24 hours.
Confirmation of the order by the seller creates the purchase contract, which can only be changed, canceled, or supplemented based on mutual agreement between the buyer and the seller, unless the law or other legal regulations specify otherwise.
The buyer will automatically receive an email confirmation after placing the order.
By sending the order, the buyer is obligated to pay the purchase price for the ordered service.
Article V. Payment Conditions and Payment Methods
After completing the order or registration, the buyer is required to make the payment to complete the order.
The following payment methods are available:
Payment via bank transfer
Payment via invoice
Provided discounts cannot be combined.
Article VI. Delivery Conditions
The seller is obligated to provide a personal or online meeting or provide the service through electronic communication with the buyer on the agreed date of the order, or at another date by mutual agreement with the buyer.
Along with the service, the buyer will receive an invoice (tax document).
The place of performance is considered the place where the service is provided.
Article VII. Order Cancellation
The buyer has the right to cancel the ordered service within 24 hours of the conclusion of the purchase contract without any cancellation fee.
The coaching session can be canceled or rescheduled without a fee up to 24 hours before the scheduled time. If the coaching session is canceled on the day of the appointment or not canceled, a cancellation fee of 100% will be charged.
One alternative appointment is available when rescheduling the appointment unless otherwise agreed upon by the seller and the buyer. If the alternative coaching session is canceled within 24 hours of the scheduled alternative date, a cancellation fee of 100% will be charged.
Article VIII. Consumer's Right to Withdraw from the Contract
Under Act No. 108/2024 Coll. on Consumer Protection and Amendments to Certain Laws (hereinafter referred to as the "Consumer Protection Act"), the consumer does not have the right to withdraw from the purchase contract without providing a reason within 14 calendar days from the date of conclusion of the contract, according to Section 19, paragraph 1, letter a), point 2.
Article IX. Rights and Obligations of the Contracting Parties
The contracting parties are considered the seller and the buyer.
The buyer is obligated to:
Receive the ordered service.
Pay the agreed amount to the seller before the meeting.
Provide truthful information to the seller.
Provide the seller with billing details.
Familiarize themselves with these General Terms and Conditions.
The buyer has the right to:
Receive coaching services as per the contract.
Cancel the purchase contract within 24 hours of placing the order.
Fill out a feedback questionnaire.
The seller is obligated to:
Provide the service in the agreed quality, quantity, and price, and send the customer all relevant documents, such as the invoice for the service, in the Slovak language or any other agreed-upon language.
Familiarize the buyer with these General Terms and Conditions.
Not provide the buyer’s personal information to third parties, except as stated in the Privacy Policy.
Upon the buyer's request, the seller is obligated to cancel the purchase contract within 24 hours of placing the order.
The seller has the right to:
Require payment from the buyer.
Request billing details from the buyer.
Request the buyer’s cooperation.
Article X. Data Protection
The rules for data protection are detailed on the website www.koucingvpohybe.sk in the Data Protection section.
Article XI. Compensation for Damages for Non-acceptance of the Service
The seller has the right to claim compensation for damages (according to Section 420 and following of the Civil Code) if the buyer has ordered a service, which was not canceled and the agreed price was not paid. By this action, the buyer has violated their obligation according to Article IX, where the buyer is obliged to pay the agreed amount.
In determining the amount of compensation for damages, the seller will take into account the administration of the order, as well as all other costs incurred in the realization of the order, and also has the right to charge lost profit.
The seller has the right to not claim compensation for damages or claim it partially.
Article XII. Warranty Conditions
Warranty conditions do not apply to this type of service.
Article XIII. Final Provisions
The seller reserves the right to change or amend these General Terms and Conditions without prior notice to the buyer.
In the event of a change in the General Terms and Conditions, the entire purchasing process will be governed by the terms and conditions that were valid at the time of the order submission by the buyer, and these are accessible on the seller's website.
By sending the order, the buyer declares that they have read these General Terms and Conditions and agree with their content.
These General Terms and Conditions are published on the website www.koucingvpohybe.sk.
Otherwise, relationships not regulated in these General Terms and Conditions as inseparable parts (attachments) are governed by the relevant provisions of the laws.
These General Terms and Conditions, including their inseparable parts, come into effect on April 15, 2025.